The Book
Automating Government: How AI Will Revolutionise Public Services, explores the transformative impact of AI on the public sector, reshaping service delivery, decision-making, and workforce management.
Written by Jeremy N. White and Massimiliano Filippi, this timely book addresses both the transformative potential and disruptive challenges of AI in government, from faster service delivery and personalised citizen engagement to job displacement and regulatory complexities.
Designed for public sector leaders, policymakers, technologists, academics, and civil servants, the book offers a roadmap for ethically integrating AI, while safeguarding equity and transparency. Through global case studies, strategic frameworks, and practical checklists, readers will learn how to harness AI to improve efficiency, drive innovation, and build trust in government systems.
Readers will benefit from deep insights into international AI strategies, regulatory comparisons, and the future of administrative work. More than a guide to technology, this book is a call to action, to embrace AI not just for cost-saving, but for creating more human-centred, resilient, and inclusive public institutions.
"I have been using extracts from your book to stimulate discussion internally. I have been hugely impressed with the book itself, not least the general framing and volume of case studies. I was also deeply impressed with your repeated focus on access issues, which resonate with our work of course."
Ben Simms. Chief Executive. Global Health Partnership
"A revolution is underway. In Automating Government, Jeremy N. White and Massimiliano Filippi reveal how artificial intelligence is rapidly transforming the machinery of the state – shifting decision-making from humans to algorithms and redrawing the lines of power and accountability. With sharp analysis, they show how AI is already reshaping public services, challenging democratic norms, and forcing urgent choices for leaders and citizens alike. This is not a book about the future, it’s about a present we can no longer ignore."
Prof. Dr Maurizio Bragagni, OBE, MBA, Crid, FloD
“The impact of AI on the academic world has already been significant. In this timely book, Bayes Professor Jeremy N. White and alumnus Massimiliano Filippi provide an in-depth analysis of how countries around the world are exploring powerful ways this technology can transform public services.”
Professor Andre Spicer, Executive Dean. Bayes Business School. City St George’s, University of London